Return Policy & Customer FAQ
Transparent condition grading, 7-day buyer guarantee, and statutory consumer protection across Canada.
🛡️Key Policy Takeaways (Executive Summary)
- ●All Sales are Final Sale: To maintain the deepest possible discounts on new, open-box, overstock, and liquidation merchandise, all BorealMart sales are Final Sale.
- ●True North Buyer Guarantee: You are completely protected if your purchase arrives broken in transit, is defective, or materially differs from listing photos/specs. Report within 7 calendar days.
- ●Quebec Consumers (LPC Legal Warranty): Your statutory legal warranty rights under the Quebec Consumer Protection Act are fully honored and never restricted.
- ●Sales Channel Protections: Mandatory platform buyer protection policies apply to purchases made through those authorized partner channels.
Policy Overview & Governing Scope
This Return and Refund Policy governs all purchases from BOREAL MART ("BorealMart", "we", "us", "our") across direct channels and authorized marketplaces (eBay Canada, Amazon.ca, Etsy, Facebook Marketplace). Nothing in this Policy is intended to waive, limit, or exclude any mandatory statutory consumer rights available under applicable Canadian provincial and federal laws, including the Ontario Consumer Protection Act, 2002 (CPA) and the Quebec Consumer Protection Act (LPC).
Product Condition Grading System
Standardized 5-tier inspection taxonomy applied to all catalog inventory.
| Condition Grade | Definition & Inspection | Returnable? |
|---|---|---|
| New | Brand new, unused, unopened, in original sealed retail packaging with all original factory components. | True North Guarantee Only |
| Like New / Open Box | Item is in pristine, 100% working condition with zero functional flaws. Unboxed for testing or returned un-used. | True North Guarantee Only |
| Refurbished | Professionally inspected, serviced (if needed), sanitized, and bench-tested to full operational specs. Minor cosmetic scuffs may exist. | True North Guarantee Only |
| Used – Good | Shows normal visible signs of previous ownership (scuffs, light scratches), but 100% fully functional for intended purpose. | True North Guarantee Only |
| Salvage / Parts Only | Item is non-functional, damaged, or incomplete. Sold STRICTLY AS-IS for repairs, parts harvesting, or recycling. NO functionality guaranteed. | STRICTLY NO RETURNS |
⚠️Important Notice on "Salvage / Parts Only" Items:
Purchasing an item graded "Salvage / Parts Only" constitutes your explicit acknowledgment that the item is non-functional, damaged, or incomplete. You accept the item in its disclosed state strictly "AS-IS" with zero right of return or refund.
All Sales Final & Liquidation Sourcing
To provide the lowest possible prices on genuine consumer goods, BorealMart sources Canadian retail overstock, open-box returns, and liquidation lots. Every single product is individually bench-tested, verified, and cataloged.
Checkout Confirmation Notice (Payment Security & Dispute Standard):
"This item is sold as FINAL SALE by BorealMart. By purchasing, you confirm that you have reviewed the product condition grade, photos, and description. Returns are not accepted for change of mind or remorse. Your sole remedy for items arriving damaged in transit, defective, or significantly not as described is through BorealMart’s True North Buyer Guarantee."
4. Quebec Statutory Warranty Compliance (LPC)
For residents of the Province of Quebec, the Consumer Protection Act (LPC) provides a statutory legal warranty that cannot be waived by contract. BorealMart fully honors this legal warranty: goods must be fit for the purposes for which they are ordinarily intended and durable in normal use for a reasonable length of time, considering the discounted price paid and the disclosed condition grade.
True North Buyer Guarantee
The True North Buyer Guarantee is our commitment ensuring that what you buy is what you receive, with full integrity.
✅Covered Under the Guarantee:
- Item damaged during courier transit
- Item defective / failing to operate on arrival
- Material discrepancy from listing description/photos
- Wrong model, color, or incorrect item shipped
❌What Is NOT Covered:
- Buyer’s remorse or change of mind
- Cosmetic imperfections disclosed in photos/text
- Damage caused by buyer misuse or accidents
- Items graded and sold as "Salvage / Parts Only"
How to File a Valid Claim:
- Strict Timeframe: Notify us within 7 calendar days of carrier-confirmed delivery.
- Required Evidence: Provide order number, clear photos of box and damaged item, and a concise summary.
- Submission Email: support@borealmart.com (Subject: True North Guarantee Claim — Order #[number])
Non-Returnable Product Categories
For health, sanitation, safety, and legal reasons, the following categories are strictly non-returnable unless the item arrived defective or materially different from the listing:
- ✕Health, hygiene, and personal care products (cosmetics, grooming tools, shavers, toothbrushes)
- ✕Perishable goods, gourmet food, supplements, syrups, and beverages
- ✕Digital goods, software licenses, game codes, and downloadable products
- ✕Gift cards, prepaid store cards, and gaming vouchers
- ✕Intimate apparel, underwear, compression wear, and swimwear
- ✕Hazardous materials, flammable liquids, aerosols, or pressurized containers
- ✕Items graded and purchased as "Salvage / Parts Only"
Return Shipping Costs & Refund Processing
| Return Scenario | Who Pays Return Shipping? |
|---|---|
| Defective / Damaged (Approved True North Claim) | BorealMart (Prepaid Canada Post label provided) |
| Platform-mandated return (eBay/Amazon case) | Per platform mandatory policy |
| Discretionary return accepted | Buyer pays all return postage; initial shipping non-refundable |
Approved refunds are credited to the original payment method within 10 business days of receiving and inspecting the returned item at our Mississauga depot.
8. Official Statutory Contact & Legal Notice
BOREAL MART
Ontario BIN: 1001730834
CRA Business No: 75579 9178
GST/HST No: 755799178RT0001
Customer Inquiries:
Email: support@borealmart.com
Hours: Mon–Fri, 9:00 AM – 6:00 PM EST
Mississauga / Greater Toronto Area, Ontario, Canada